Let's get personal...
Hello, I'm Kieran Burton, founder of Empathy Edge UX.
I've spent much of my career working within larger organisations, shaping products, improving experiences and seeing first-hand what happens when teams have the right support, structure and product mindset around them.
I also know that many growing businesses don't have access to those same resources.
Empathy Edge UX was created to help bridge that gap.
Experienced product thinking when you need it most.
Why Empathy Edge UX
Over the last 15+ years, we've designed and delivered digital products across fintech, financial services, healthcare and agriculture. In that time, we've learned that growth doesn't just bring new opportunities, it brings new challenges too.
As businesses grow, product decisions become more difficult to navigate, priorities begin to compete and teams need more support than they did in the early days.
That's where we come in.
We help growing businesses bridge the gap between founder-led product decisions and a mature product organisation, bringing clarity, structure and experienced product thinking at the moments when it's needed most, long before they are ready to build an in-house product function.
Our goal is simple: to help teams build the right products, in the right way, while creating the foundations they need to scale with confidence long after our engagement ends.
Less guesswork. Smarter decisions. Stronger teams. Better outcomes for your users and your business.
Our work
Every business faces different challenges, but the goal is often the same: understand what matters most to users and focus on the changes that will have the greatest impact.
Browse examples of how we've helped teams uncover opportunities, prioritise with confidence and build better products.